I have contacted the site owners and requested assistance. Until we get a fix or replacement for our email server, I highly recommend using caution when signing up for games with shorter deadlines.
UPDATE 2020 Mar 24
This continues to be an issue that we are investigating. While there's not much that can be done at this time for delayed/missing turn notification and game confirmation emails, I do have a potential workaround for handling account email verification.
So, if you are making a new account, and you don't receive the standard verification within 4 hours, do the following:
- Check your spam and trash folders for your email client first.
- If you don't see it there, use the email you want to verify to send a message to [email protected].
- Put "Verify New Account" in the subject line.
- Include your username and email address in the body of the message.
- If the address you send from and the one you want to verify from don't match, I won't verify your account.
- Because I'm having to do this manually in the database, please understand that it may take me 24-48 hours to respond.
- Remember, I cannot do anything to help with regard to game confirmation emails. I advise periodically checking the My Pending Games page to see if any are waiting for you to confirm.
UPDATE 2020 Mar 27
Per several player accounts, the problem with slow emails seems to be abating. Long-term, we still need to perform an upgrade to the Playdip email system, and Volo Media is fully on board with that idea.
Please don't use the above workaround unless you've given it a couple hours and you've thoroughly checked your inbox, spam, etc. folders. If you're a little patient, right now you're more likely to see the confirmation email before I have the opportunity to manually verify your account.
