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Prem Credit Lost

PostPosted: 24 Nov 2019, 19:00
by Strategus
I recently used a prem credit to join a game "Battle for the Americas" the game never managed to get going, and was timed out at one month. My credit was not returned to me. Also, by the by, the email I received said the game was unable to get 7 players to start, and should say 10 for this variant.

Re: Prem Credit Lost

PostPosted: 24 Nov 2019, 21:52
by NoPunIn10Did
Strategus wrote:I recently used a prem credit to join a game "Battle for the Americas" the game never managed to get going, and was timed out at one month. My credit was not returned to me. Also, by the by, the email I received said the game was unable to get 7 players to start, and should say 10 for this variant.


Hmm. That's definitely a bug. There was some policy discussion about whether players should keep or lose their premium credit when they forget to confirm a game, but in this scenario it certainly should have been refunded.

And I bet that email probably says seven for every game type. Looks like a bit of legacy text never got updated :-P

Re: Prem Credit Lost

PostPosted: 24 Nov 2019, 22:41
by Strategus
It was not me who did not confirm, fyi.

Re: Prem Credit Lost

PostPosted: 25 Nov 2019, 05:10
by NoPunIn10Did
Strategus wrote:It was not me who did not confirm, fyi.


Oh, I understand that. I think the bug is that when the game listing completely expires, it’s treating everyone as if they’re not confirmed.

Re: Prem Credit Lost

PostPosted: 25 Nov 2019, 20:03
by Strategus
Can I have my credit back then?

Re: Prem Credit Lost

PostPosted: 25 Nov 2019, 20:54
by NoPunIn10Did
Strategus wrote:Can I have my credit back then?

Yes.

Re: Prem Credit Lost

PostPosted: 25 Nov 2019, 20:56
by NoPunIn10Did
Strategus wrote:Can I have my credit back then?


I don't have the time to update the DB at the moment, so I've granted you one of my personal credits for the time being.

Re: Prem Credit Lost

PostPosted: 25 Nov 2019, 21:37
by Strategus
Thank you kindly, good sir!